Dobivalet

Dobivalet is a Malaysia-based on-demand laundry and dry-cleaning service provider. They strive to offer convenience to their clients and cater to every customer's unique requirements. From machine wash, dry and fold to ironing, they offer comprehensive laundry services to their clients. The complete process is highly organized as professional attendees take care of all the aspects of your laundry from collection to delivering it. 

However, they were facing problems with modern consumer expectations and failed to expand their reach to the targeted demographics. We understood their situation and offered them a solution that resolved the problem and improved their capability to thrive in the online age.

Navigating Project Challenges: 
Tailor Feature Implementation
Dobivalet wanted a feature-rich and responsive app and a reliable and accessible website to reach more customers. He wanted to add a special feature wherein users can tailor their laundry preferences to specific needs and preferences. So, we thought of a solution for developing websites and slick mobile apps for them. 

We developed both apps and websites while implanting the features the client requested into both the solutions. It was time-consuming and we thought we cannot make it within the given timeframe. However, with the team of expert’s, we managed everything and the client liked the final outcome. 

Solution We Offered
Dobivalet collaborated with the OweBest Technologies to cope with all the challenges. Our experts approach these challenges with innovative strategies and technologies. We used Node.js and React Native to build a user-friendly app with effective approaches and tactics for achieving end goals for the Company.

●      Development of Powerful Website
First thing first, after listening to all the problems of the Company, we built a snazzy website for its clients to book their services easily. The website comes up with easy navigation with all the information customers need right at their fingertips.

●      Created Feature-Rich Apps
We made apps for both iPhone and Android. Our team implemented some additional features like a self-collect option, push notification, etc. to make the user experience better. So, now, they can manage their laundry on the go, hassle-free.

●      Special Request Feature
The client wanted us to implement a special request feature on their website. This addition allows customers to specify any particular preferences or needs they want for their laundry orders. Like, if the customers want to mention or add any specific treatment they want, they can.

●      Cashless Payment Option
The integration of the cashless payment feature proved successful and helped Dobivalet get more customers onboard. Moreover, the convenience and security during transactions helped them gain customers' trust.

●      Contactless Pickup and Delivery Feature
Dobivalet knows that safety is the top concern of every customer. That is why they asked us to add the contactless pickup and delivery feature. Customers of Dobivalet can now request contactless delivery of their laundry orders, minimizing physical contact.

●      In-App Live Chat Feature
As the client wanted to be available 24x7 to their customers, we came up with the idea of an in-app live chat feature to help clients get real-time updates.

From Strategy to Execution: Implementation Process 
Implementing Owebest's solutions and strategies for Dobivalet has been a comprehensive process. We executed everything with careful planning and close collaboration. Our experts tried and tested several processes and brought our strategies to life.

Client Consultation
Owebest kicked things off by conducting a deep discussion with Dobivalet to understand their needs, target audience and their unique challenges. On the basis of these insights, we came up with a detailed project roadmap.

Preparing Blueprint 
Our team then built their tailored website and made sure to add the necessary features. The primary concentration of our experts was on creating a user-friendly interface for the website. During implementation, we ensured to optimize the website for effortless performance on different browsers and devices.

Development
We recommended Dobivalet to go with mobile apps for both Android and iOS platforms. Our experts did the wireframing, prototyping, and testing. We ran the test to ensure after implementation, everything could run smoothly. It helped us to fix glitches and bugs.

Feedback Incorporation
Since we always focus on improving our clients' websites and mobile applications, our experts take feedback seriously. So, the feedback we got from our client, we incorporated iteratively. This ensured that our final product met the highest standard of performance and quality.

Deployment
With the mobile applications and website ready to launch, we deployed them on the right platforms. After that, we gave support and training to the staff of Dobivalet to ensure a smooth transition to the new platforms.

Outcome
The implementation of the Owebest Technologies' solutions has given measurable results and significant outcomes. Our developed website and mobile applications gave the client more profits. Here is how things turned out and worked in their favor:

Increased Traffic

The website is running smoothly and received increased traffic over a few months. They reached diverse people which further increased their sales.